Lost/Stolen/Fraud

Debit Cards

Dispute a Transaction-call Shazam (833)288-1126

LOST OR STOLEN CARD INFORMATION - Call Shazam (800) 383-8000

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Credit Cards

LOST OR STOLEN CARD INFORMATION - Call Card Member Services 800-883-0131 and outside US 813-868-2891

Protect Yourself Against Fraud

Identity theft:
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Precautions and steps to protect your information:

  • Shred your financial documents.
  • Protect your SSN. Do not carry your social security card with you, and only give out if absolutely necessary. Do not have your social security number printed on your checks.
  • Never click on links sent in an email you don't know the sender. Type in web addresses you know. Use firewalls, anti-spyware and anti-virus software.
  • Always keep your personal information secure.
  • Check your Credit Report at least once a year.
  • Visit www.AnnualCreditReport.com
  • Or call 1-877-322-8228 to order a free Credit Report each year.

Safety Tips:

  • Never provide your personal information in response to an unsolicited request, especially over the Internet.
  • Federation Bank will never send you an e-mail asking you to respond with sensitive information.
  • Notify us as soon as you become suspicious or detect a problem. Timely notification is the key to preventing losses.

Stay Alert! Stay Informed!

The best way to avoid fraud schemes is to be well informed. Some of the more common identity theft scams are listed below.

Card Skimming
'Card skimming' is the illegal copying of information from the magnetic strip of a credit or ATM card. It is a more direct version of a phishing scam.
Once scammers have skimmed your card, they can create a fake or 'cloned' card with your details on it. The scammer is then able to run up charges on your account.
Card skimming is also a way for scammers to steal your identity (your personal details) and use it to commit identity fraud. By stealing your personal details and account numbers the scammer may be able to borrow money or take out loans in your name.

Warning signs:

  • A shop assistant takes your card out of your sight in order to process your transaction.
  • You are asked to swipe your card through more than one machine.
  • You see a shop assistant swipe the card through a different machine to the one you used.
  • You notice something suspicious about the card slot on an ATM (e.g. an attached device).
  • You notice unusual or unauthorized transactions on your account or credit card statement.

Protect yourself:

  • If an ATM looks suspicious, do not use it and alert the ATM owner.
  • If you are in a shop and the assistant wants to swipe your card out of your sight, or in a second machine, you should ask for your card back straight away and either pay with a check or cash, or not make the purchase.

Vishing
Vishing scams target consumers by "spoofing" text or voicemail messages that ask you to call a phone number and give your personal information. Here's how it works:

  • You receive a "spoof" email or text message about suspicious account activity.
  • The text or voicemail message will ask you to call a "customer service" number.
  • When you call the customer service number, a recording will ask you to provide personal information such as account numbers, passwords, a social security number, or other critical information.
  • The recording may not mention the company's name and could potentially be an indication the call is being used for fraud.
  • You can also receive a phone call.
  • The call could be a "live" person or a recorded message.
  • The caller may already have your personal information, which may seem as if the call is legitimate.

Smishing
Smishing is when consumers' cell phones and other mobile devices are targeted with mobile spam. The spam or text messages attempt to trick consumers into providing personal information. Here's how it works:

  • You receive a fake text message, which may include a fraudulent link, asking you to register for an online service.
  • The scammer attempts to load a virus onto your cell phone or mobile device.
  • The scammer may also send a message "warning" you that your account will be charged unless you cancel your supposed online order.
  • When you attempt to log onto the website, the scammer extracts your credit card number and other personal information.
  • In turn, your information is used to duplicate credit, debit, and ATM cards.
  • Scammers may also send you a text message again "warning" you that your bank account has been closed due to suspicious activity.
  • The text message will ask you to call a "customer service" number to reactivate your account.
  • When you call the number, you are taken to an automated voicemail box that prompts you to key in your credit card, debit card or ATM card number, expiration date, and PIN to verify your information.
  • Again, your information is used to duplicate credit, debit, and ATM cards.

Lottery and Sweepstakes Scams
Lottery/Sweepstakes scams target consumers by a notification, which arrives through the mail, by email, or by an unsolicited telephone call. Here's how it works:

  • The notification advises you have won a prize, but you did not enter in any type of lottery or sweepstake by the promoter contacting you.
  • The promoter will ask you to send payment to cover the cost of redeeming the prize when the prize does not exist.
  • In this type of scam, you may rarely if ever receive any winnings in return.

Check Overpayment Scams
Check overpayment scams target consumers who sell items through an online auction site or a classified ad. Here's how it works:

  • The seller takes a big loss when the "buyer" passes a counterfeit cashier's check, money order, corporate or personal check as payment.
  • The counterfeit check is written for more than the agreed price.
  • The "buyer" will ask the consumer to wire back the difference after the check has been deposited.
  • The check will more than likely bounce and the consumer becomes liable for the entire amount.

Phishing
Phishing emails are fake emails usually pretending to be from banks or other financial institutions. They make up some reason for you to give your account details and then use these details to steal your money.

Phoney Fraud Alerts
Scammers pretend to be from your bank or financial institution and tell you that there is a problem with your account. They ask for your account details to protect your money, but then use these details to steal your money.

Credit Card Scams
There are many types of scams that aim to steal your credit card details, either by taking the card itself or by tricking you into giving them the card's details.

Spyware and Key-loggers
Spyware is a type of software that spies on what you do on your computer. Key-loggers record what keys you press on your keyboard. Scammers can use them to steal your online banking passwords or other personal information.

If you think you may have become a victim of any fraudulent activity involving your accounts with Federation Bank please call the bank at 319-653-7256 immediately.